Frequently Asked Questions
General
What is Raccreative Games?Who are we?How do I publish a game?Can I upload HTML games?How long does it take to approve my game?All content I upload is still mine?Do you have something to do with NFTs or Blockchain?What is Raccreative Star? Does it have any limit?Can I manage the content I upload?Can I sell my games?Do I need to download the app?When will Raccreative Games come out of beta?How to contact usWhat is Raccreative Games?
Raccreative Games is a new and safe alternative platform to upload and play your indie games, no matter if you are a solo developer, an indie game studio or a student, here you will be able to upload your games easily and for freeJust publish your content and wait for people to talk about it!
Who are we?
We are a small team from Málaga, Spain, working hard to bring you a safe place where you are able to upload, customize, and share your games!How do I publish a game?
First of all, you need an account, you can create one by clicking here.After that, you just need to verify your email and click the "Upload your games" tab, and a form will be opened, just fill it, make sure it does not break any rules, and click "Send"!
Note: You will have to wait for approvation.
Can I upload HTML games?
Yes! You can upload any HTML games that includes index.html file. There is a limit of 500MB per game for free users, but no limit for Star users.How long does it take to approve my game?
It depends on how busy our moderators and admins are, but it should be approved within few hours. You can also subscribe to Raccreative Star so your game will be approved faster.All content I upload is still mine?
Yes, it is yours and you will be able to update, customize or delete whenever you wantDo you have something to do with NFTs or Blockchain?
No, we are a regular web platform with no relation with NFTs, Crypto or Blockchain worldWhat is Raccreative Star? Does it have any limit?
Raccreative Star is a subscription that allows you to upload games whose size exceeds 2GB for normal games and 500MB for HTML games, and to upload more than 2 games per month, without limitsCan I manage the content I upload?
Of course, it's your content, so you will be able to edit it or delete it if you want to.Can I get paid by my games?
No, not yet, but we want to add that feature in the near future, so please support us and stay tunned!Do I need to download the app?
No. You can do everything within the web page, but we highly recommend you to download it for a better experience. This way you will have access to a game library and more exclusive features in the future.When will Raccreative Games come out of beta?
It's hard to tell, we still have a lot of work to do, so we will work as hard as we can to bring you the best experience! If you find a bug, tell us!How To Contact Us
You can contact us via multiple ways. The preferred one is via email: contact@raccreativegames.comYou can also contact us via bug reporting, social media or entering our Discord server
Privacy
Privacy policy
At Raccreative Games, we value and respect your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide when using our platform, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing and using Raccreative Games, you agree to the terms of this policy.
Information Collection
We collect limited and necessary personal information that you voluntarily provide when registering on our platform, such as your username and email address.We do not collect sensitive information, such as financial data or social security numbers unless explicitly required for the provision of our services and with your explicit consent. Raccreative Games collects and stores users' IP addresses for the purpose of preventing duplicate votes and safeguarding the integrity of the platform. IP addresses are stored in our database and are used solely for security and authentication purposes. IP addresses collected by Raccreative Games are not shared with third parties and are used exclusively to administer and improve the user experience on the platform. They will not be used to personally identify any user unless necessary to comply with the law or protect our rights, property, or safety. By using Raccreative Games, users consent to the permanent storage and use of their IP addresses as outlined in this Privacy Policy. Users have the right to withdraw their consent at any time, which may affect their ability to use certain features of the platform. We may use third party cookies and similar technologies to improve your user experience.Use of Information
We use the personal information we collect to provide you with the services and functionalities of our platform, as well as for communication and customer support purposes.We do not share your personal information with third parties without your explicit consent, except when necessary to comply with legal obligations or protect our legitimate interests.Legal Basis for Processing
We rely on your consent as the legal basis for processing your personal information when you provide it voluntarily.In certain cases, we may process your personal information based on our legitimate interests or to fulfill a contractual obligation with you.Data Subject Rights
You have the right to access, rectify, and erase your personal information, as well as restrict or object to its processing.You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.To exercise your rights or submit a complaint, please contact us through the information provided in the "Contact" section.Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or alteration.We conduct regular security assessments and train our staff on data protection best practices.Data Transfers
If we transfer your personal information outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or relying on the recipient's Privacy Shield certification.Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.After the retention period, we will securely dispose of or anonymize your personal information.Links to Third-Party Websites
Our platform may contain links or images to third-party websites. We are not responsible for the privacy practices or content of such websites.User-Generated Content
Raccreative Games allow users to upload their own content, write comments, upload images, attach videos or other materials.We are not responsible for the content that users upload to the platform. However, we reserve the right to moderate, remove, or take other actions regarding any content that violates our policies, rules or is deemed inappropiate.If necessary, we will take appropiate legal measures in cases of copyright infringement, defamation of third parties, the posting of illegal content, or the violation of other applicable laws.Users must not upload content that contain malware, viruses, or other malicious software. Any content deemed potentially harmful will be removed from the platform without prior notice. Raccreative Games reserves the right to take further action if malicious activity is detected, including suspending or terminating the responsible user's account.Users are responsible for any claims, demands, or legal actions arising from the content they upload. By uploading content, the user represents and warrants that they have all necessary rights to do so, including copyright and any other intellectual property rights.If a user encounters content they believe to be problematic, such as inappropriate or potentially harmful content, they are encouraged to promptly report it to Raccreative Games. The platform will investigate the matter and take appropriate action as necessary, including removing the game and notifying relevant authorities if required.Users who upload content to the platform will retain ownership of their own copyrights and other intellectual property rights in that content. By uploading content, users grant Raccreative Games a non-exclusive, sublicensable, royalty-free, and worldwide license to use, reproduce, modify, adapt, publish, and display that content in connection with the provision of our services.Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. We will provide notice of any material changes through our platform or other appropriate means.Contact
If you have any questions or concerns about our Privacy Policy or data practices, or to exercise your rights, please contact us at contact@raccreativegames.comTerms and Conditions
These Terms and conditions ("the Terms") govern the use of Raccreative Games ("the platform") and establish the rights and obligations between Raccreative Games ("we," "our," or "us") and users ("you," "your," or "users") of the platform.
Acceptance of the Terms
By using the platform, you agree to comply with these Terms in their entirety. If you do not agree with any of the terms, we kindly request that you do not use the platform.Use of the Platform
a. Access and Registration: To use certain features of the platform, you may need to create an account and provide accurate and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account and all activities that occur under your username and password.b. Usage Restrictions: You agree to use the platform responsibly and lawfully. You may not:
- Access or use the platform for any illegal or unauthorized purpose.
- Engage in activities that may disrupt, damage, or limit the functioning of the platform.
- Attempt to access other users' accounts, computer systems, or networks without authorization.
- Post or transmit content that is illegal, defamatory, obscene, offensive, or infringes upon the rights of third parties.
Activation and Deactivation of Comments
Users have the ability to activate and deactivate comments on their content as per their preference. When comments are activated, other users can leave comments on the user's content. When deactivated, comments are not allowed on that content.By activating or deactivating comments on their content, users understand that they are controlling who can interact with their content. It is the user's responsibility to determine the appropriate privacy setting for their content and to understand that this setting may affect the visibility and participation of other users on their content.Activation and Deactivation of Votes
Users have the ability to activate and deactivate votes on their games as per their preference. When votes are activated, other users can leave votes on the game. When deactivated, votes are not allowed on that game.By activating or deactivating votes on their games, users understand that they are controlling who can interact with their content. It is the user's responsibility to determine the appropriate privacy setting for their content and to understand that this setting may affect the visibility and participation of other users on their content.Sign-In with Third-Party Services
The platform allows users to sign in using their third-party accounts, including Google, Github or Discord.By choosing to sign in using a third-party service, you acknowledge and agree that you will be redirected to the site or platform of that third-party service, and you will be subject to their own terms and policies.Any information and personal data shared with the platform through the third-party service will be subject to our Privacy Policy.We strive to protect the privacy and security of our users. However, we cannot be held responsible for the privacy practices of third-party services, and we recommend reviewing their own privacy policies before providing any personal information. By using third-party login, users agree to the terms and conditions set forth in this privacy policy and consent to the processing of their personal information in accordance with these terms.Platform Moderators
Raccreative Games may designate certain users as platform moderators. Moderators are responsible for overseeing and managing user content and behavior on the platform.Moderators may take actions such as moderating comments, games, or user-generated content, as well as making decisions regarding the approval or rejection of games, activities, or posts.Raccreative Games strives to select responsible and trained moderators, but cannot guarantee the accuracy or impartiality of all decisions made by moderators.Users who become moderators must act in accordance with the moderation guidelines and policies established by Raccreative Games. Misconduct or abuse of power by moderators will not be tolerated and may result in the revocation of their moderation privileges.If you believe a moderator has acted improperly or unfairly, you may file a complaint through the contact channels provided on the platform.Profiles and Games Personalization
Raccreative Games allows users to customize their profiles and games using CSS. However, the inclusion of any content that may compromise the platform's security or harm other users is strictly prohibited.While direct inclusion of code or other sensitive stuff is not allowed, you acknowledge and agree that Raccreative Games reserves the right to inspect and scan profile or games CSS for potential security threats or malicious content.If a profile or game CSS is detected to be suspicious or malicious, Raccreative Games will take appropriate actions, which may include the removal of the CSS and the suspension of the user's account, or even taking legal action if needed.It is the responsibility of users to ensure that the CSS they choose for their profiles and games are safe and compliant with security standards. Any attempt to set malicious CSS will be treated seriously.Limitation of Liability
Service Interruptions: Raccreative Games does not guarantee that the platform will be free from interruptions, errors, or defects, nor that such issues will be corrected. Raccreative Games reserves the right to make changes or updates to the platform at any time without prior notice.Limitation of Liability: In no event shall Raccreative Games, its directors, employees, affiliates, or agents be liable for direct, indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use the platform.Raccreative Star
Subscription Fee: Raccreative Games offers a monthly subscription with a fee of €6.99, which will be automatically billed each month. Payment Processor: Payments and billing are handled through Stripe, a secure payment platform. Subscription Cancellation: You can cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle. Refunds: No refunds will be issued for subscription fees already paid. Even if you decide to cancel your subscription before the end of the billing cycle, the subscription will remain active until the renewal date, and no partial refunds will be issued. Payment Management: Payment information is securely stored through Stripe. Raccreative Games does not store or have access to your complete payment card information. Notification of Fee Changes: Any changes in subscription fees will be communicated to you in advance, and changes will apply to future billing cycles. Contact: To manage your subscription, make changes to payment information, or for any billing-related questions, you can contact us at contact@raccreativegames.com. These terms govern your monthly subscription to Raccreative Star. By accepting the subscription, you acknowledge and agree to the terms and conditions mentioned above.Disclaimer Regarding Payment Processor
Payment Processing: Raccreative Games utilizes Stripe, a third-party payment processor, for handling payments and billing. While we make every effort to provide a seamless and secure payment experience, we are not responsible for any errors, disruptions, or issues that may arise in the payment processing system. Third-Party Responsibility: Any errors, delays, or issues related to payment processing, including but not limited to transactions, refunds, or billing inaccuracies, fall under the purview of Stripe. Raccreative Games is not liable for any such occurrences. Contacting Stripe: For inquiries or concerns related to payment processing issues, including disputes or discrepancies, users are encouraged to directly contact Stripe through their support channels. Data Security: Raccreative Games does not store or have access to complete payment card information. All payment data is handled securely by Stripe in accordance with their policies and standards.Modifications to the Platform and the Terms
We reserve the right to modify, suspend, or discontinue the platform, as well as to update or modify these Terms at any time. We will notify you of material changes to the Terms through the platform or other appropriate means. Your continued use of the platform after any modifications will constitute your acceptance of the modified Terms.Limitation of Liability
a. Use at Your Own Risk: You use the platform at your own risk and understand that we do not warrant that the platform will be secure, error-free, or uninterrupted.b. Disclaimer of Liability: To the maximum extent permitted by law, we disclaim any liability for direct, indirect, incidental, consequential, special, or punitive damages that may arise from the use or inability to use the platform.
Applicable Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of Spain. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Málaga, Spain.
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